tag:blogger.com,1999:blog-12621176.post1465492977029202964..comments2023-10-01T09:27:58.532-07:00Comments on Yes, it's Cute...but Can I Wear it to the Office?: Anger ManagementAarwennhttp://www.blogger.com/profile/04803036088464900924noreply@blogger.comBlogger4125tag:blogger.com,1999:blog-12621176.post-57901858987832320632006-11-22T10:36:00.000-08:002006-11-22T10:36:00.000-08:00WAY fewer gray hairs--ha! It reminds me of somethi...WAY fewer gray hairs--ha! It reminds me of something Dooce said: "Jon takes everything pretty much in stride, whereas for me, if the wind so much as changes direction, my head bursts into flame. This has saved him a load of unnecessary wrinkles."<br /><br />Also, kat, I think you're right. I'm used to the private sector, in which chain-of-command is more of a suggestion than a standard. In fact, it's less of a suggestion than it is a...well...let's just say that in order to get ANYONE to do what you want them to do, you have to really sweet-talk them. A lot.<br /><br />LT doesn't have to do that, and neither does M. They obviously approach problems differently.Aarwennhttps://www.blogger.com/profile/04803036088464900924noreply@blogger.comtag:blogger.com,1999:blog-12621176.post-4578354029273723812006-11-21T13:45:00.000-08:002006-11-21T13:45:00.000-08:00Nope, it's not a gender thing, it's personality. T...Nope, it's not a gender thing, it's personality. The Boy is the calm, cool, collected one in our relationship. BY FAR!<br /><br />I too have worked in customer service, and I know the kind of power these people wield (or don't) so I don't blow my stack at the grocery store cashier when the item scans at $0.30 more than it should have, because I know it's not HER fault. <br /><br />I do, however, COMPLETELY. LOSE. MY. SHIT! when the Store Manager argues with me about the signage on the shelf, because as the person responsible for the point-of-sale display, it is their fault it's wrong. <br /><br />The Boy, on the other hand, probably wouldn't notice he'd been overcharged, and likely wouldn't say a word even if he did. "It's only $0.30" he would say. <br /><br />This goes a long way to explain why I have more money to spend on travel to far off lands, and he has WAY fewer grey hairs.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-12621176.post-43788389237127622322006-11-21T11:01:00.000-08:002006-11-21T11:01:00.000-08:00I'm going to venture that it's a gender AND a mili...I'm going to venture that it's a gender AND a military thing. I'm married to a Marine and he's used to seeing action when he asks a question. He acts the same way with customer service reps especially if it's a manager because in the military you get action when you ask for it. He escalates far faster and much more than the situation calls for. In the military, sugar gets messy and orders get things done and you keep going to the top until you get what you need. Unfortunately that's not how it works in the "real" world where if somebody doesn't want to help you, they don't have to.<br /><br />Also, in the future I would recommend speaking with the attendant before you park and explain the situation and I'm sure the rules can be bent and fees waived.<br /><br />OH, and USAA ROCKS in their customer service!<br /><br />OK, that was my 20 cents worth.Froggyladyhttps://www.blogger.com/profile/01424207835110606239noreply@blogger.comtag:blogger.com,1999:blog-12621176.post-50198395992416300032006-11-20T16:28:00.000-08:002006-11-20T16:28:00.000-08:00A point of order here: there was a supervisor on ...A point of order here: there was a supervisor on duty, in the booth, and we didn't get TRULY upset until he came over.<br /><br />The supervisor explained the 5pm policy: we don't give grace period parking AFTER 5pm. Huh? What? Why not? And what about the time we forgot to pay the ticket, drove to the gate after a similarly short period, and they let us through for free? <br /><br />The frustration was that they DELIBERATELY made policy to extract money from someone for providing next to no service. We could have double parked for the 15 minutes and gotten away for free (most likely). It was the exploitation that upset us, not the three bucks. The corporate policy was geared towards taking advantage of someone. Whatever happened to customer service? This is the same type of thing we were discussing last night regarding USAA & American Express...that they DO care about the customers.<br /><br />Another example: I just learned that master lock has a website that allows you to establish an account to log your combinations. It's not in their best interest to remind you of your combinations, in fact it's to their detriment. But they do it hoping you'll come back for another lock when you need a new one because of the SERVICE.Anonymousnoreply@blogger.com